Frequently Asked Questions
The following are our answers to some of the most frequently asked questions.
WHY HUTTON CONDOMINIUM SERVICES LTD.?
We believe that condominiums are as varied in their needs as the people living in them, we therefore tailor our contract to your requirements.
Our job description is a guide to our basic or minimum service level that we offer.
Regardless of the options chosen -
- We provide support services to your strata council.
- We provide your strata council with the fullest possible data to enable them to make informed decisions, we then make sure those decisions are successfully and expeditiously implemented.
- We have carefully limited our company growth so as not to compromise our ability to provide an effective service to our clients and to ensure we do not have to employ inexperienced administrators simply to keep up with the work-load.
WHO WILL OUR COUNCIL ASSISTANT BE?
All council assistants are licensed, insured and trained to handle all aspects of strata property needs. A partner and shareholder of the company will oversee all aspects of your agreement with our company thereby ensuring a vested interest in your future.
WHAT HAPPENS IF OUR COUNCIL ASSISTANT IS ILL OR ON VACATION?
In the event that your appointed council assistant is for any reason unavailable, your day to day needs will be attended to by his assistant, his emergency pager will be manned by one of the other partners.
WHAT ABOUT AFTER HOUR EMERGENCIES?
Your assigned council assistant will answer your emergency calls. With his knowledge of your buildings and equipment he will recommend and execute appropriate action.
WHO MAKES THE DECISIONS?
The strata council retains control of the decision making process at all times.
WHAT ABOUT FINANCIAL STATEMENTS?
Financial statements are provided monthly to all council members. You decide how often they are distributed to other owners.
HOW IS OUR MONEY HANDLED?
All funds received are placed in your account under the name of the owners. We review all invoices and present them along with the related cheques each month to be signed by two council members. You remain in control of your money at all times.
WHAT EXPERIENCE DO YOU HAVE?
As pioneers of condominium management since 1977, we feel our experience is second to none. Over the years in the condominium management business we have built a portfolio of more than fifty condominium complexes containing more than three thousand homes.
WHAT WILL IT COST?
There are many factors involved in negotiating a fee structure acceptable to both parties; the most important of which is your needs.